Terms & conditions

All prices for the services provided by Katlatrack are based on the current purchasing prices in Iceland, Icelandic Krona (ISK) as shown on our website. As a local operator, Katlatrack cannot be responsible for currency fluctuations and/or additional fees outside of its control that may be applied such as bank transfer fees, credit card fees etc. 

Please note that special offers such as promotional codes cannot be applied to a reservation after a purchase has been made such as in the form of a refund. When offered, promotional codes and/or other special offers must be entered into the relevant field located on the payment page upon check out at the time of booking in order to be valid and applied.

By booking a tour either directly through Zipline Iceland and/or any other website through which Zipline Iceland makes its service available, you agree to all articles relating to payment and our Refund & Cancellation Policy for all parties booked and paid for in your name.

All cancellations and requests for a refund should be made and sent to us in writing at info@katlatrack.is. We are well aware that plans change, and sometimes cancellations are inevitable. We try to be flexible, but please bear in mind that last-minute cancellations not only result in a loss of income for us but might also prevent us from taking bookings from other customers. The following terms apply for cancellations made by customers:

• Cancellations made with more than 48 hours before the tour: full refund minus 5% of service fee.
• Cancellations made with less than 48 hours before the tour: no refund.
• If you are a no-show at our meeting point or arrive late and the tour has already left, no refund will be issued.

If Katlatrack cancels the tour due to weather conditions, safety considerations, or any other reason, you will be offered an alternative time and/or date instead of the canceled tour.

• If you accept the alternative tour offer, it becomes binding, and any cancellations on behalf of the customer will be treated under the same terms described above.
• If you don’t accept an alternative time and date for the tour, a full refund will be issued.
• Refunds are issued through our payment provider and can take up to 3 weeks to process. If you don’t see the refund on your card statement, please check with your card issuer or bank, and please inform us of any issues.

Safety is our priority. While our highly trained and experienced guides do their very best to ensure that everyone participating in the tour with us has a safe and fun experience, there is still a slim chance of an accident might occur that may require medical attention. Therefore and as with any world travel, we strongly recommend that you purchase a travel insurance in your home country that covers your cost should you suffer from injury or should you have to cancel your reservation with short notice.

The meeting point for the tour is Katlatrack base, located in Austurvegur 16, Vík, Iceland. Please go inside the building and proceed with the check-in process at our reception.

You as the traveller are responsible for arriving at the meeting point in time for your tour. This includes being ready at the correct time at the correct location in time for your zipline adventure tour. Zipline Iceland will provide you with information about the meeting point for your tour on your voucher/ticket which is provided upon booking via email. If you are unsure when to arrive for your scheduled tour then please contact us.

Appropriate footwear, preferably hiking boots with ankle support, and suitable outdoor clothing must be worn. We reserve the right to refuse participation to customers who are dressed inappropriately or with inappropriate footwear since this will put the client’s well-being and safety at risk. Long hair needs to be tied down in a braid or a low bun.

Guests/Clients are advised that all activities are undertaken entirely at their own risk and they must behave in a fit and proper manner at all times in accordance with Zipline Iceland and must take proper responsibility for their own safety.

All our guests/clients have to have reached the age of 8 years old and weigh between 30 and 120kg. Children under the age of 16 years old will have to be accompanied by an adult. We require that our guests/clients are fit and able to walk on an uneven surface for 3km.

Pregnant ladies can not participate in any zipline activity.

All adventure tours and outdoor activities can carry inherent risks and Katlatrack does not assume any responsibility for accidents that are caused by its customers or can be traced to their own actions or are caused by factors outside of human control. With the purchase of your trip, you agree to these conditions, understand it’s implications and accept responsibility for your participation on your tour. You may be requested to sign an additional liability release.

Katlatrack welcomes all feedback, both positive as well as negative as it helps us improve our overall services, and performance. We would greatly appreciate it if you could share your tour experience with us.

Text, graphics, logo, photos and all other content on www.zipline.is is owned by Katlatrack ehf. and is all copying and distribution forbidden unless it has been authorized with a written permit.

The seller holds all information from the buyer in relation to the purchase as confidential. Under no circumstances will information be handed to a third party.

These Terms and Conditions are in accordance with Icelandic law. A court case shall be brought before the Icelandic courts.
Katlatrack (Katlatrack ehf.) reserves the right to change these terms at any time.